Refund & Returns Policy
Customer Satisfaction Guarantee
At Golden Goose Mens, we stand behind the quality of our authentic Italian sneakers. Your complete satisfaction is our priority, and we offer flexible return options to ensure you love your purchase.
Return Timeline
You have 30 days from the date of delivery to return your Golden Goose sneakers for a full refund or exchange. This generous return window allows you to ensure the perfect fit and style.
Receive Label
We'll send you a prepaid return shipping label within 24 hours
Ship Items
Pack items securely and ship using our provided label
Get Refund
Receive your full refund within 5-7 business days after we receive your return
Return Conditions
To ensure the best experience for all customers, returned items must meet the following conditions:
- Items must be in original, unworn condition
- All original packaging, tags, and dust bags must be included
- Sneakers should show no signs of wear on soles or uppers
- Items must be free from odors, stains, or damage
- Original purchase receipt or order confirmation required
- Custom or personalized items cannot be returned
Refund Methods
| Original Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit Card | Original card | 5-7 business days |
| PayPal | PayPal account | 3-5 business days |
| Bank Transfer | Original account | 7-10 business days |
| Store Credit | Account balance | 24-48 hours |
Exchanges
We offer free size exchanges within the United States. If you need a different size of the same model, we'll ship the new size to you immediately upon receiving your return. Size exchanges are processed with priority to minimize any inconvenience.
Express Exchange Program
For faster exchanges, we can ship your new size before receiving your return. A temporary hold will be placed on your payment method, released once we receive your original item.
International Returns
International customers can return items within 30 days. Please note that customers are responsible for return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance for high-value returns.
- Return shipping costs are customer's responsibility
- Original shipping costs are non-refundable
- Customs duties and taxes are non-refundable
- Processing time may be extended due to customs clearance
Damaged or Defective Items
If you receive damaged or defective Golden Goose sneakers, please contact us immediately. We will provide a prepaid return label and expedite a replacement or full refund. Our quality control team investigates all reported issues to maintain our high standards.
Quality Guarantee
All Golden Goose sneakers are inspected before shipping. If manufacturing defects occur within 6 months of purchase, we'll replace the item free of charge.
Return Process
To initiate a return, please email our customer service team at [email protected] with your order number and reason for return. Our team will guide you through the process and provide all necessary documentation.
Required Information:
- Order number or purchase receipt
- Reason for return (size, fit, quality, etc.)
- Photos of items (if reporting damage or defects)
- Preferred resolution (refund, exchange, store credit)
Need Help with Your Return?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Phone: +1-212-555-0198
Hours: Monday-Friday 9:00 AM - 7:00 PM EST, Saturday 10:00 AM - 6:00 PM EST
Policy Updates
This return policy is effective as of January 2025. We reserve the right to update this policy at any time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page with an updated effective date.
For the most current version of our return policy, please check this page before initiating any returns. If you have questions about policy changes, please contact our customer service team.